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Refund & Returns Policy

Last updated: July 4, 2026

Every KujiMatcha order is covered by a 30-day money-back guarantee with free returns. If your matcha set or whisk holder arrives faulty or you're not satisfied, we'll replace it or refund you — no complicated hoops.

How it works

  1. Email contact@matchawhiskholder.com within 30 days of delivery.
  2. Tell us the issue (a photo or short description helps).
  3. We arrange a replacement or refund to your original payment method.

If a return is needed, it's free — you never pay return shipping. And if a product is defective on arrival, you don't need to ship it back for a refund in most cases — we resolve it directly.